faq – sonic bloom goods

Because each item is made-to-order just for you, I’m unable to accept returns or exchanges. That said, if there’s a quality issue or something isn’t right, please email me at hello@sonicbloomgoods.com within 7 days of delivery with a photo of the issue and I will happily make it right.

blankets

Machine wash in cold on gentle cycle, hang to dry or tumble dry on LOW.

mugs

Dishwasher and microwave-safe!

art prints

If the print gets dusty, you can wipe it off gently with a clean, dry cloth. Store flat or rolled in a sturdy tube. Avoid direct sunlight to prevent fading over time.

Email hello@sonicbloomgoods.com within 1 hour of purchase. I do my best to catch changes, but requests outside business hours (Mon–Fri, 9–5 EST) aren’t guaranteed.

United States: free shipping on all orders, 3-10 business days once order ships

Canada: free shipping on all orders, 7-20 business days once order ships

International: free for orders over $200, calculated rate for orders under $200, delivery times vary by location — most orders arrive in 7–20 business days

All my items are made-to-order, just for you! Please allow 2-8 business days for your order to be produced and shipped out. This unfortunately cannot be expedited.

Blankets are shipped from North Carolina, US. Art prints and mugs are shipped from a global production network, and your order will be shipped from the printer closest to your location.

If you can’t find your package and it has been marked as delivered, please check with neighbours. If there is still no luck, email hello@sonicbloomgoods.com and we’ll get to the bottom of it!

Customs duties and fees are the responsibility of the recipient. International shipments are subject to duties and fees that vary by country and are based on the value of your order. The amount calculated depends on the destination country's tax and valuation method. Even if your international order qualifies for free shipping, you may still be charged customs duties and fees.